Privacy 🛡️
Last Updated: June 2026
At French Store, we are committed to protecting the privacy and security of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from frenchstore.co (the "Site").
1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
2. HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you directly regarding your order status.
Screen our orders for potential risk or fraud.
Provide you with information or advertising relating to our premium pet products, in line with the preferences you have shared with us.
3. SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:
E-Commerce Infrastructure: We utilize a secure, industry-leading e-commerce platform provider to host our online store and process your checkout transactions safely.
Order Fulfillment & Logistics: We share your shipping address, name, and contact details with our verified global fulfillment and logistics partners to package and deliver your pet essentials directly to your door.
Order Tracking Updates: We use encrypted tracking service providers to offer real-time shipment synchronization so you can track your delivery directly on our website.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
4. BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This may include tracking pixels from platforms such as Meta (Facebook/Instagram) and TikTok.
5. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. YOUR RIGHTS (GDPR & CCPA COMPLIANCE)
If you are a resident of the United Kingdom or the European Economic Area, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Furthermore, we note that we process your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
7. CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
8. CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Protection Officer by email at contact@frenchstore.co or by mail using the details provided below:
North American Operations: 1052 Avenue Guybourg, H1N 2X6, Montréal, QC, Canada
European Operations: 2 Calle Danza Prima, 33510, Pola de Siero, Asturias, Spain
